Privacy Policy
Your privacy and data protection are important to us
At Vietnam Happy Trips, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services or visit our website.
By using our services, you agree to the collection and use of information in accordance with this policy. We will never sell your personal information to third parties for marketing purposes.
Last Updated: January 2025
We may update this policy from time to time. We will notify you of any significant changes via email or website notice.
- Personal Information: Name, email address, phone number, postal address, date of birth, and passport information when required for bookings.
- Payment Information: Credit card details and billing information processed through secure payment gateways.
- Travel Preferences: Dietary requirements, accommodation preferences, special needs, and travel interests.
- Communication Records: Correspondence via email, phone calls, and chat messages.
- Website Usage: IP address, browser type, pages visited, and time spent on our website through cookies and analytics tools.
- Tour Booking & Management: Process bookings, arrange accommodations, transportation, and activities.
- Customer Service: Respond to inquiries, provide support, and communicate important travel information.
- Payment Processing: Handle transactions securely and maintain booking records.
- Marketing Communications: Send newsletters, promotional offers, and travel tips (with your consent).
- Legal Compliance: Meet regulatory requirements and protect against fraud.
- Service Improvement: Analyze website usage to enhance user experience and services.
- Service Providers: Hotels, airlines, restaurants, tour operators, and other travel suppliers necessary for your trip.
- Payment Processors: Secure third-party payment gateways for transaction processing.
- Government Authorities: When required by law or for visa processing and border control.
- Emergency Contacts: Medical facilities or emergency services if required during your travel.
- Business Partners: Trusted partners who help us provide services (under strict confidentiality agreements).
- We never sell, rent, or trade your personal information to third parties for marketing purposes.
- Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols.
- Secure Storage: Personal information is stored on secure servers with restricted access.
- Access Controls: Only authorized personnel have access to your information on a need-to-know basis.
- Regular Audits: We conduct regular security assessments and updates to protect your data.
- Payment Security: We comply with PCI DSS standards for payment card data protection.
- Data Backup: Regular backups ensure data integrity and availability.
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to update or correct inaccurate information.
- Deletion: Request deletion of your personal data (subject to legal and contractual obligations).
- Portability: Receive your data in a structured, machine-readable format.
- Opt-out: Unsubscribe from marketing communications at any time.
- Complaint: Lodge a complaint with relevant data protection authorities if you believe your rights have been violated.
- Essential Cookies: Required for website functionality and security.
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
- Preference Cookies: Remember your settings and preferences for future visits.
- You can control cookie settings through your browser, but some website features may not function properly if cookies are disabled.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Booking Information
Retained for 7 years after completion of travel for accounting and legal purposes.
Marketing Data
Retained until you unsubscribe or request deletion of your information.
Website Analytics
Anonymized data retained for 26 months for business analysis purposes.
Communication Records
Retained for 3 years for customer service and quality assurance purposes.
As we operate tours across Vietnam, Cambodia, and Laos, your information may be transferred to and processed in these countries. We ensure appropriate safeguards are in place to protect your data during international transfers.
When we transfer data to countries that may not have the same level of data protection as your home country, we use appropriate safeguards such as:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by competent data protection authorities
- Your explicit consent for specific transfers
If you have any questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your personal information, please contact us:
Vietnam Happy Trips
204 Linh Nam, Hoang Mai
Hanoi, Vietnam
We will respond to your privacy-related inquiries within 30 days of receipt.